Service Advisor

Service Advisor

Avonmouth

Permanent - £32,598 pa

Monday to Friday 7-4/9-6 plus Saturday 8am - 1pm on a one in three rota basis

In this customer-facing position, you'll represent both the brand and the business, helping to bridge the gap between customer needs and company goals. Your ability to remain calm, professional, and reassuring during challenging situations will be key to ensuring high levels of customer satisfaction.

This client offers a supportive, people-first working environment, along with a range of incentives and benefits, a competitive base salary.

Responsibilities Include:

• Accurately recording customer and vehicle information at first contact
• Managing incoming phone bookings and scheduling accordingly
• Processing parts orders and advising on availability and pricing
• Raising job cards and maintaining required documentation
• Keeping customers informed about their vehicle's progress
• Maintaining up-to-date customer records
• Delivering vehicles back to customers with clear communication on work completed
• Monitoring repair timelines and updating customers accordingly
• Promoting additional aftersales services, including service plans
• Supporting customers with payment discussions and warranty advice
• Coordinating inspections and testing schedules as required

What Success Looks Like:

• Clear, courteous communication with customers
• Accurate booking and documentation
• Timely updates on vehicle status
• Helpful advice on service options and requirements

Benefits Include:

• Generous Annual Leave
• Life Insurance
• Financial Wellbeing Support
• Staff Incentives and Referral Bonuses
• Pension Scheme
• Employee Assistance Programme
• Professional Training and Development Opportunities
• Participation in Reward & Recognition Schemes
• Eye Test Reimbursements

If you're passionate about delivering excellent service and want to be part of a forward-thinking organisation, we'd love to hear from you.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.